FAQs

Ratio

What is Ratio, and how do I get it?

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Ratio is our way of bringing our custom BllocOS experience to other phones.

You can download the Ratio launcher on your Android, for free, directly from the Google Play Store here. All you need is Android 8.1 or above.

We also developed a widget for iOS 14 and above, and you can download it here for a small one-off fee.

I just got Ratio. Do you have a manual? 

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In the Android app, there's an inbuilt getting started guide under Ratio Settings > General > Start onboarding.

The iOS widget has a guide with details of how to customise your icons. Check it out under the 'Manual' section.

For further resources for both Android and iOS,  please check out our HowTo guide.

How do I turn my apps to Greyscale/Monochrome? 

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Please use the Ratio Tool and check out this HowTo guide.

I'd like to try out BllocDesk.

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We are no longer inviting new Ratio users for the beta version of BllocDesk at the moment. Thanks for your understanding..

If you want to use it just to enable App Lock, Color/Greyscale Mode please use the RatioTool instead.

My Ratio question isn't here.

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Please check out the FAQs in our HowTo guide for Android and iOS users.

community.blloc.com

I'm a Ratio user. How can I join the Blloc Community page?

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Please follow the 'Sign up' link on the homepage.

I have a Z18. How do I join the Blloc Community page?

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Please join the community page through here.                                                                                                                                            

Privacy

What about privacy?

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You can check out our Privacy Policy here. The page is in German as this is our jurisdiction.

For more frequently asked privacy questions in English, and how it relates to the Z18, Ratio and BllocDesk, please see below or check out the Z18 Wiki and/or Ratio HowTo Guide.

Does Blloc collect or store any of my personal data?

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No. None of your personal data is collected or stored from your Z18, Ratio, or BllocDesk back to Blloc. We value privacy and believe that all your personal data belongs to you.

Are there any Google services embedded in Ratio, BllocDesk, or the Z18?

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No, none of our products rely on Google services to work.

Do you use any other analytics service?

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Yes, for the Z18 and Ratio we’re using Mixpanel and Sentry to anonymously analyse basic usage events. This is to help us build a better product.

Events do not contain any personal data, are encrypted via https, and cannot be attributed or traced back to any individual. For example, we analyse the number of active users, crashes and errors on a particular day.

What permissions are required for your products?

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►As the Z18 is rooted and delivered free of Google services, system root access is required. Only Blloc apps have root access. All other permissions are shown to you during setup, and you can decline or revoke them at any time. Just to BllocMode > Blloc Settings > General > Permissions Manager (v3.2.3 and above).

►Ratio will only ask you for the permissions it crucially needs to function as your home launcher. Different features require different sets of permissions, and you will be shown what each one does during installation which you can decline or revoke if you wish. To review your Ratio permissions, just to Ratio Settings > General > Permissions Manager.

►Ratio Tool requires access to your computer disk for installation, and phone to enable ADB permissions.

►BllocDesk(now temporarily unavailable) requires access to your computer disk for installation, and WiFi for pairing with your Z18 or device with Ratio.

Z18 - Shipping and Returns

Which countries do you ship the Z18 to?

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We ship to countries in the EU, as well as Switzerland, Norway and the United Kingdom & Northern Ireland.

How long does shipping take within Europe, and how does Covid-19 and Brexit affect this?

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We have implemented safety measures and are working as normal. Please expect to receive your phone or case within 4-6 working days, however due to strict border controls across Europe and due to Brexit, delivery to some countries may take longer.

Although border restrictions within Europe do not apply to the movement of goods, delays may occur due to general checks. In some local regions there might also be local delivery exceptions.

All delivery updates and options will be shown to you in your tracking link.

Are you still shipping to the UK & Northern Ireland post Brexit? 

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Yes, we still are! However please note that with the new rules, you may be charged extra taxes or custom duties before delivery. Blloc will not be unable to cover any extra import costs.

Does Blloc cover any import/customs fees? 

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No, Blloc does not cover any of these fees. Users in Norway, Switzerland and now recently the UK, may be charged import duties.

My phone is damaged but I have BllocProtect. How do I claim this?

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To claim your replacement, please email us at info@blloc.com so we can confirm your BllocProtect status, and give you the return instructions.

Z18 - Tech Specs

How long will you keep updating software and security patches?

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Blloc OS updates are planned to run until December 2021, and security updates will run until December 2022.

Is your phone completely monochromatic?

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No. Studies have shown that lesser usage of color helps focus and minimise distraction and addiction. That’s why we designed our operating system with focus and agility at its core. However the screen is capable of the full color spectrum, and content or apps that are not designed by us will be presented in full colour.

So I can watch videos and see pictures in full color?

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Yes.

Does the Z18 support dual sim, and does it have a microSD card slot?

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Yes, it has a dual sim port. The second slot is also a microSD slot that can be used to expand storage by another 64GB. You can therefore have either 2 SIM cards, or 1 SIM card and 1 microSD card.

What are the dimensions of the Z18 and screen?

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Phone Dimensions: H147.8 x W72.5 x D7.7mm, and weighs 173g.

Screen Dimensions: 5.8'' FHD+ at 2280x1080 pixels

Does it come with NFC?

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No.

What about the rest of the specs?

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Chipset - Helio P23
Processor - 2.0GHz octa-core
Ram Memory - 4GB
Storage Memory - 64GB
Battery - 3000mAhSIM
Dual active Nano SIMs
Display - 5.8" FHD LCD, 480dpi
Charging - USB-C, fast charging
GNSS - Beidou, Galileo, Glonass, GPS
Back camera - Single Sony IMX258, 13MP
Front camera - Single 8MP
Audio Output - 3.5mm Jack

I'd like to try out BllocDesk with my Z18.

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We are currently not inviting new users for the beta version of BllocDesk at the moment. Thanks for your understanding.